Question 1

What does $5 a day include?

Accepted Answer

A professional website, hosting and maintenance, routine changes whenever you need them, Google Business Profile assistance, local-search work, review monitoring and response help, and a simple monthly summary. Plans are billed monthly, and the final monthly price and terms are shown before you sign up.

Question 2

Do I own my domain?

Accepted Answer

Yes, and we think that's important. Your web address belongs to your business. If you already own it, you keep it. If you don't have one yet, we'll help you get one registered in your business's name.

Question 3

Can you replace my existing website?

Accepted Answer

Yes. We'll build the new one, move over what's worth keeping and switch it on when you're happy with it. You don't have to be involved beyond telling us what matters to you.

Question 4

What if I don't have a website?

Accepted Answer

That's a very common starting point. We'll build one from scratch. Usually all we need is your hours, services or menu, some photos and a short conversation.

Question 5

How do I request changes?

Accepted Answer

Text, call or email. A photo of a handwritten menu is a perfectly acceptable change request.

Question 6

Are website changes included?

Accepted Answer

Routine changes are included: hours, prices, menus, services, staff, photos, announcements and contact details. Major redesigns, ecommerce, custom applications and substantial new functionality may be quoted separately.

Question 7

Can you help with my Google Business Profile?

Accepted Answer

Yes, where you authorize us and where the tools allow it. We help keep your hours, details, photos and updates accurate. Bert is independent and is not affiliated with or endorsed by Google.

Question 8

Do you guarantee Google rankings?

Accepted Answer

No, and be careful with anyone who does. We do the work that helps local customers find you and gives search engines a clear, accurate picture of your business.

Question 9

Can I cancel?

Accepted Answer

Of course. We simply ask for 30 days notice so that we can transition all necessary credentials and information back to you.

Question 10

What happens to my website if I leave?

Accepted Answer

Your domain is always yours. Your content is always yours. If you cancel, we'll make it easy to take both with you and point your domain wherever you'd like. If you've been with Bert for at least two years, the website we built for you is yours too, and we'll provide a transferable copy so another provider can host it. If you leave before two years, you can still choose to purchase the website rather than starting over somewhere else. Either way, we'll help make the transition straightforward.

Straight answers.

The things people ask before they call.